![]() Let’s hope pick up is easy & the car is as described. $39.8 bs $43-44k for anything even close at a dealership. oh and did I mention it’s new, not used w 69 miles.) I only dealt w this nightmare because of the deal on the car. (2018 Jeep Rubicon, Fully loaded w leather trim seats, heated seats and steering wheel, premium sound, back up camera, upgraded sunrider top, all the bells and whistles a Rubi comes with for off roading and upgraded off road tires and more. If I didn’t want this car so bad and if it wasn’t an amazing deal, easily $3k less than anywhere else I could find it. You have to get the loan with Cap 1, then find the Carvana dealership through the Cap 1 app and THEN reserve your vehicle through the Cap 1 app and THEN there is only 1 Carvana account and you will avoid all the issues I dealt with. I found the car I wanted on Carvana, went to the Cap 1 site and secured my loan and then went back to the Carvana site and reserved the car with the loan. ![]() Fingers crossed it all works out, but apparently it has already arrived at the vending machine waiting for me. They manually fixed that and now I am scheduled for pick up at a vending machine tomorrow morning. The car disappeared from the site, but now that everything merged, it is showing on the site again and as purchase pending. ![]() It took a full week of Carvana merging my Capital One account to the Carvana account. So far I’ve had a much less stressful time going through dealerships than this! surprise surprise it’s yet another different car! Not the actual car I want or the car showing online that I never even looked at! At this point I have zero faith that after 4 days they are going to get this right. When I ask what car do you show me purchasing. Now they are telling me it’s an IT issue. Thankfully I looked a few mins before close of business. ![]() By close of business today it will show your car.” Well here it is close of business and there’s a car showing, just not the one I’m purchasing. Should you plan to payoff your loan and you are currently in the United States, you can overnight a check to the following address: Capital One Auto Finance 2525 Corporate Place Second Floor, Suite 250 Monterey Park CA 91754 Once you paid off your auto loan, expect to receive the vehicle title along with a lien release letter in the mail. Everytime I call I get the “don’t worry! We got this! It’ll be fine. When you purchase with Capital One it somehow creates a separate account. All in all it seemed the Stars aligned so I got Pre approved w Capital One, started my purchase and thought from here it would be pretty straight forward. I was not in the market for a car, but saw my dream car at a decent price, looked up my trade info. I haven’t even finished my purchase yet and this has been a train-wreck so far. ![]()
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